Effective Date: June 13th, 2024
Zachary G. Espericueta is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services. As a licensed insurance agent in the state of Texas, we specialize in Medicare, life insurance, and annuities. We also utilize artificial intelligence (AI) technologies to enhance our service delivery. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you contact us or use our services, we may collect your name, email address, phone number, mailing address, date of birth, and insurance details.
- Usage Data: Information about how you use our website, including your IP address, browser type, operating system, pages visited, and the dates and times of your visits.
- AI Interaction Data: Information collected through interactions with our AI systems, including chat transcripts, AI recommendations, and any data you provide while using our AI tools.
2. How We Use Your Information
The information we collect is used for various purposes, including:
- Service Delivery: To provide information, quotes, and services related to Medicare, life insurance, and annuities.
- Customer Support: To respond to your inquiries and provide ongoing customer service.
- AI Assistance: To leverage AI technologies in discussing Medicare options and contacting clients, including using AI chat bots for real-time assistance.
- Marketing and Communication: To send you updates, newsletters, and offers relevant to your interests.
- Improving Services: To analyze website usage and enhance our services and user experience.
- Compliance and Legal Obligations: To comply with legal requirements and protect our legal rights.
3. AI Technologies
We use AI to:
- Discuss Medicare Options: Our AI tools help provide personalized Medicare recommendations based on your inputs.
- Client Communication: AI may assist in initiating contact with you via email or other channels.
- AI Chat Bot: Our website may feature an AI chat bot to provide immediate assistance and answer your questions.
These AI tools are designed to respect your privacy and are used under strict confidentiality agreements.
4. How We Protect Your Information
We take your privacy seriously and employ several measures to protect your personal information:
- Encryption: We use encryption to protect data during transmission.
- Access Controls: Access to your personal information is restricted to authorized personnel only.
- Data Security: We implement physical, electronic, and administrative safeguards to secure your information.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted partners who assist us in operating our website and delivering services to you, under confidentiality agreements.
- Legal Requirements: Authorities or other entities when required by law or to protect our rights.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your personal information.
- Opt-Out: Choose not to receive marketing communications by following the unsubscribe instructions in the communications.
- Data Deletion: Request the deletion of your personal information, subject to certain legal obligations.
To exercise these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through our website or other communication channels.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Thank you for choosing Zachary G. Espericueta. We are dedicated to ensuring your privacy and providing excellent service.
This Privacy Policy is effective as of June 13th, 2024